Cancellation Policy
- Order Cancellation: Orders can be canceled within 24 hours of placement by contacting our support team. Once shipped, cancellations are not allowed.
- Process: Provide your order number and reason for cancellation. Our team will guide you through the process.
Refund Policy
Refunds are offered under the following conditions:
- Damaged Products: Customers must record a video while unboxing the parcel to claim a refund. Damages must be reported within 24 hours of receipt.
- Refund Timeline: Refunds are processed within 7 business days of verification and issued via the original payment method.
Exchange Policy
- Exchanges are allowed only for wrong products received. No exchanges for any other reasons.
- Customers must return the incorrect product for a replacement.
Return Shipping
For damaged or incorrect products, return shipping costs will be borne by us. In other cases, return shipping charges are the customer’s responsibility.
For questions, contact us at:
- Email: [email protected]
- Phone: 9501120205
- Hours: 10:00 AM to 6:00 PM